Frequently Asked Questions
Everything you need to know about your vinyl collection and orders.
How do you ensure records aren't damaged during shipping?
We use specialized, heavy-duty corrugated cardboard mailers designed specifically for vinyl. Each record is reinforced with stiffeners and bubble wrap to prevent corner dings and seam splits during transit.
What is the difference between 'New' and 'Mint' condition?
All items sold as 'New' are factory-sealed. We follow the Goldmine Standard for grading; 'Mint' refers to a record in perfect, untouched condition, while 'Near Mint' may have been opened but shows no visible signs of wear.
Do you offer international shipping?
Yes, Vinilo Record Store ships worldwide. Shipping costs and delivery times are calculated at checkout based on your location and the weight of your order.
What is your return policy for warped or defective records?
If you receive a record with a manufacturing defect or significant warp that affects playback, please contact us within 14 days of delivery for a full refund or a replacement copy.
Can I cancel a pre-order?
Pre-orders can be cancelled for a full refund anytime before the official release date. Once the item has entered the shipping process, our standard return policy applies.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.